Amakbooks Participates in the 7th Japan Wave Festival
The 7th edition of the Japan Wave Festival took place on February 11-12, 2023, at Savico Megamall Long Bien, Hanoi. The festival, with its grand scale, provided an immersive experience of various aspects of Japanese culture. As a familiar partner of Japan Wave, Amakbooks showcased a collection of manga and Japanese literature published by Amakbooks, […]
Complaint Handling Policy
– Receive all customer complaints related to using the company’s services. – In all warranty cases, you can contact us to complete warranty procedures. – The maximum time to resolve complaints is 03 (three) working days from receipt of the customer’s complaint. In case of force majeure, the two parties will negotiate on their own.
Shipping And Delivery Policy
a) Delivery methods We use 03 delivery methods: – Customers buy products directly at our company or store – Ship code b) Estimated time for delivery Normally after receiving order information, we will process the order within 24 hours and respond to customers with information about payment and delivery. Delivery time is usually between 1-7 […]
Payment Policy
There are 3 forms of payment, customers can choose the most convenient and suitable form for themselves: Method 1: Pay cash directly to our address Method 2: Payment on delivery (COD), customers view the goods at home, pay cash to the delivery staff. Method 3: Transfer money in advance. You transfer money first, then we […]
Return And Refund Policy
A. In case of exchange/return of goods Bought the product but did not like it – Buyers can return goods if they are not satisfied within 1 hour of receiving the goods, amak.vn will exchange the product for the customer. Products that want to be exchanged or returned must be kept in their original packaging, […]
Information Security Policy
Purpose and scope of information collection amak.vn does not sell, share or exchange customers’ personal information collected on the website to any other third party. Personal information collected will only be used within the company. When you contact to register for the service, the personal information that amak.vn collects includes: First and last name Address […]
Warranty Policy
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