A. In case of exchange/return of goods
Bought the product but did not like it
– Buyers can return goods if they are not satisfied within 1 hour of receiving the goods, amak.vn will exchange the product for the customer. Products that want to be exchanged or returned must be kept in their original packaging, not distorted or deformed.
Purchased product is defective – Expiration date has passed
Please check the product before payment. In case the product is damaged during transportation, please refuse and return the product to us.
The product delivered does not comply with the order
Do you think the product delivered to you does not match your order? Please contact us as soon as possible, our system will check if your item was sent by mistake. In that case, we will replace the exact item you requested (when available).
B. Conditions for returning goods
Conditions on return time: within 01 day from receipt of goods and must immediately call us at the phone number above to confirm return and exchange.
Return conditions:
– Returned products must be in their original packaging
– You are responsible for shipping, packaging, collection, and communication costs up to a maximum of 20% of the order value.
C. Return process
Step 1: After receiving the goods. We request you to check carefully once before receiving the goods. If there is a problem, please contact the Customer Support Center while the delivery staff is still there
– In case after the delivery staff has left – If you want to return the goods, you can contact us to process and schedule an appointment to return the goods.
Step 2: After the Customer Support Center announces the appointment to receive returned goods
