a) Delivery methods
We use 03 delivery methods:
– Customers buy products directly at our company or store
– Ship code
b) Estimated time for delivery
Normally after receiving order information, we will process the order within 24 hours and respond to customers with information about payment and delivery.
Delivery time is usually between 1-7 days from the order closing date or as agreed with the customer when placing the order.
However, there are also cases where delivery takes longer but only occurs in force majeure situations as follows:
– Our staff cannot contact customers by phone so we cannot deliver.
– The delivery address you provided is incorrect or difficult to find.
– A sudden increase in the number of orders causes slow order processing.
– The partner provides goods slower than expected, causing the delivery to be delayed or the shipping partner delivering the goods is delayed
Regarding shipping fees, we use an external shipping service, so shipping fees will be calculated according to the shipping unit’s fees depending on the location and volume of the order. The customer will quote the specific fee to the customer.
c) Geographical restrictions on delivery
For provincial customers who want to buy in large quantities or wholesale customers who want to buy products, we will rely on the delivery services of shipping companies and fees will be calculated according to the fees of service providers. transportation service or according to the contractual agreement between the two parties.
Note: In case there is a delay in delivery, we will promptly inform the customer and the customer can choose between canceling or continuing to wait for the goods.
